Careers

No recruiters. Principals only. Must be eligible to work in Canada.

 


 

This position is available in Halifax, NS, Canada

GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally

 

About the role
The Customer Success Specialist is a member of the MDR team. The incumbent ensures positive client experience through high quality support services and effective communication there by attaining client retention.
 

Responsibilities
The incumbent is responsible for the following:

  • Respond to and resolve complex client issues through incident recognition, research, resolution, escalation and follow-up;
  • Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of the clients;
  • Track and manage client facing projects through internal and third-party ticketing systems;
  • Support and document client onboarding process and reporting methods
  • Develop reporting methods based on client specific needs;
  • Provide administrative support to sales team members as required
  • Coordinate with various internal teams to enhance current client services

 

Qualifications

  • University or College diploma in Business Administration, Computer Science or in a related field
  • 1 to 2 years of experience in a similar position
  • ISACA Cybersecurity Fundamentals Certification is considered an asset
  • Customer service experience
  • Working knowledge of Linux, Windows, and iOS, including CLI for each; Office products
  • Exceptional ability to multitask and meet deadlines
  • Ability to work independently and in a collaborative team environment
  • Excellent written and verbal communication skills
  • Energetic and positive attitude

 

Working Condition & Physical Requirement

  • This position is based in an office environment.
  • Monday to Friday, 9am to 5pm, may include some evenings/weekends
  • Able to spend long hours sitting and using computers, which can cause muscle strain

 

Please email resumes and cover letters to hr@gosecure.ca with the position title

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure!

GoSecure is an Equal Opportunity Employer committed to hiring a diverse work team (EEO/AA)

 

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