Support Documentation

Report Spam

How do I submit a spam sample to improve my spam filter?

The easiest way is to download our Report Spam Plug-in for Outlook and you can just click a button in the rare instance any spam leaks through. You won’t need it often, but it makes your users feel good to be involved in the process of eliminating spam!

> Click here to install the Report Spam Plug-in for Outlook

Only samples sent as RFC-2822 attachments can be processed; samples in other formats will not be processed. Email spam samples to:

Spam samples sent to as RFC-2822 attachments will be automatically processed by GoSecure’s spam reviewing team. You will receive a feedback report for emails sent to within 1-2 hours.


From Microsoft Outlook

  1. Create a new email message
  2. Address it to:
  3. Click on the ‘Attach Item’ button, select one or more mail items.
  4. Click OK, or drag and drop the selected item(s) into the new email.
  5. Send the email

From Mozilla Thunderbird

  1. Select the sample
  2. From the toolbar choose Message > Forward > Attachment
  3. Address it to:
  4. Send the email

From Lotus Notes

ePrism does not recommend a default method for attaching RFC-2822 messages, but the following options are available:

Send the message direct to your ePrism support contact:

  1. create a new email message addressed to your support contact
  2. open the spam message, select View > Show > Page Source
  3. copy and paste the Page Source content into the new email

From other email clients

With other email clients, use the option ‘Forward As Attachment’. You should discuss this with ePrism support before sending in a sample in this way.
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